“The bitter taste of poor (quality) service will, by far, override the short-term satisfaction of lowest price.”
Let’s face it: when most people think about contractors, honesty, integrity, and respect are not often the first words that come to mind. This is thanks in part to a history of many contractors thinking of customers purely on a transactional basis: each interaction is the opportunity to get the upper hand and to squeeze more money out of their customer.
At Reliant Mechanical, we don’t think that way. And we want to change the perception people have of contractors by always putting safety, quality, honesty, and respect at the forefront of all we do.
Reliant believes that the opportunity to serve customers is a privilege, and one that allows us to create a life-long relationship that can be beneficial to both parties over time. We call it the “long view.” Occasionally, this philosophy means we have to do things to take care of our customers and put them first that our accountants scoff at, but it’s why many of our customers have been doing business with us for years and don’t look elsewhere.
Our greatest honor is a delighted customer. If you’re happy, we are too. At Reliant, we never lose sight of the fact that we’re in the service industry; we’re here to serve our customer. We’re passionate about assisting customers make the best decisions that will benefit their futures. And we’re good at it, too, since we thrive on repeat business and word of mouth advertising. We treat our customers like friends, or even family. There’s no high-pressure pitch involved—it’s our job to provide you with the best possible options and step back to let you, our customer, decide how to proceed.
In the late ’70s and early ’80s, a global manufacturing company built three major manufacturing plants in western Union County and eastern Logan County in Ohio. These plants and their supporting infrastructure led to many opportunities for local companies willing to pursue them. Reliant Mechanical, Inc. was created in 1986 to take advantage of those opportunities. And it has only grown from there—Reliant is recognized as one of the top mechanical firms in Ohio, performing both residential heating and cooling services as well as commercial mechanical construction projects, mechanical maintenance support, as well as quick and effective emergency response.
Today, we are a privately held, full-service residential heating and cooling contractor and commercial mechanical contractor. We have approximately 100 associates in Ohio who serve industrial, commercial, and residential customers. We specialize in installation, maintenance, and repairs for heating, cooling and refrigeration systems; plumbing and fixtures; process piping; sheet metal and structural steel; and conveyor systems.
Our Core Values
A company’s core values set the tone for how it expects everyone from ownership down to employees in the field to conduct business with associates, customers, business partners, and competitors. These core values define the standard we hold ourselves to at all times. We conduct business with openness, fairness, and integrity—we lead by example, as that’s the way we hope to be treated ourselves.
Our core values are:
Working safely is no accident. At Reliant, safety is our number one priority, and our comprehensive safety program helps us strive toward our goal of an accident-free workplace.
- Reliant employs a full-time health and safety manager whose duties include safety training, on-site safety audits, and accident/injury investigations.
- Reliant requires field associates to attend safety awareness training sessions (conducted by the safety manager) or toolbox safety meetings (led by their job site supervisor) weekly.
- Reliant provides all our field associates with the needed personal protective equipment (PPE), including (but not limited to): fall protection, eye and hearing protection, hard hats, lockout/tagout tools, safety gloves, masks and respirators, and appropriate uniforms.
- Reliant provides specialized training in forklift operations, work platforms, confined spaces, and hot work.
- Associates are empowered and encouraged to stop or not participate in any unsafe work practice without fear of reprisal.
- Reliant guides all associates to remove any dangerous tools from service and provides resources for their repair or replacement.
- Reliant spends over $200k annually in safety-related expenditures.
At Reliant, we are committed to quality. Throughout the years we have had the privilege to work with a very large global motor company and have inherited their high expectations for quality. With our constant criteria of quality and our pursuit of perfection, Reliant can be a leader in our field.
A Focus on Customers
Whereas some contractors see customers purely as transactions, to be squeezed for as much money as possible, we strive to be a conscientious partner to those who come seeking our help and put them first before the bottom line. We want to build long-lasting relationships with our customers, as that is better both for them and for our long-term viability as a company. We’re here to serve our community and the people in it first—successful companies tend to be the ones that treat people right.
Honesty, Integrity and Respect for People and the Environment:
In addition to treating customers right, we extend that belief to all that we come in contact with through our company. We believe in conducting Reliant with the same core values as its Corporate Operating Committee holds personally: with honesty, integrity, and respect for people and the environment. These values guide our daily interactions with associates, customers, business partners and, competitors, and is embedded in our company culture.